During lockdown, we have been working hard to bring you a comprehensive set of tools and new features to support the safe reopening of your venue.

IT Technical Support

Salary: £20,000.00-£25,000.00 per year

Admit One is a vibrant and growing technology company based in Dorset in the United Kingdom.

Our software suite is used by customers across the globe, from the United States to New Zealand, with users on all five continents.

We service the Cinema, Theatre and Attractions market in all areas of technology including Admissions, Retail, Hospitality, Digital Signage, Web and Mobile.

We are expanding our Support Team and have a great opportunity for a one with a background in IT support to become a valuable member of our team.


Job Description

The role requires someone with an IT know how who is interested in supporting all areas of the customer service. From telephone support, to setting up and installing hardware on site, providing first class customer service is key.

The role can be very fast paced and diverse so you will need to be able to think on your feet, problem solve, be willing to learn, and never turn down a challenge. There may be requirement for travel, mostly UK and Ireland, but opportunities for worldwide travel also present themselves..


Qualifications and Experience

  • A background or interest in computer operating systems, hardware and software is desired.
  • The successful candidate must be able to demonstrate excellent written and verbal communication skills with customers and colleagues.
  • An ability to demonstrate analytical thinking skills.
  • Experience in the Cinema or Entertainment industry is desirable but not a requirement.
  • Customer service skills are a must as this is a heavily customer facing position.


Core Responsibilities

  • Offering 1st line Customer Service and Support via a help desk and phone.
  • Investigating and troubleshooting issues.
  • Communicate with the Support Team Manager and escalate any required matters.
  • Support the Project Management team with hardware and database set up.
  • Support the Development Team with information gathering on bugs.
  • Training customers on use of the software and hardware.
  • Creating and updating online knowledgebase articles.


Package and Benefits

  • 36.5hr average working week.
  • 30 days holiday p.a.
  • Relaxed and casual work environment.
  • Market rate salary, based on experience.

About Wareham/Poole/Bournemouth

Based on the south coast of England, just a short journey from London. The historic town of Poole along with Bournemouth boast some of the most stunning beaches in the country and offer a wide range of outdoor activities as well as some of the UK's most popular and vibrant night life.

www.pooletourism.com


If you think this is the job for you, send your CV and cover letter to recruitment@admit-one.eu

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